Hosting and setup
What does MagicPost need to run?
What does MagicPost need to run?
index.php (mod_rewrite on Apache). proc_open is optional and only needed for video processing. See Requirements.What are the default admin login details?
What are the default admin login details?
admin@example.com and password admin12345. Change them straight after your first sign-in. See Installation problems.Where is the error log?
Where is the error log?
storage/logs/laravel.log, unless you changed LOG_CHANNEL or LOG_STACK in .env. Failed jobs also appear in the failed_jobs table.Do I have to edit .env often?
Do I have to edit .env often?
.env for you, so keep it writable. See Environment variables.I moved the site to a new address. What do I update?
I moved the site to a new address. What do I update?
APP_URL. Then re-register the new redirect URIs in every network’s developer console and the new webhook addresses in every payment gateway, because both are built from the site address. The license check reports the site’s address, so review License activation too.Publishing
How soon after its time does a post go out?
How soon after its time does a post go out?
Do I need a queue worker?
Do I need a queue worker?
queue:work running yourself. The cron job is needed either way.How many times is a failed post retried?
How many times is a failed post retried?
What happens to a post when its channel is paused, expired or switched off?
What happens to a post when its channel is paused, expired or switched off?
The scheduler was stopped. Will old posts go out late?
The scheduler was stopped. Will old posts go out late?
What does "Unconfirmed" mean?
What does "Unconfirmed" mean?
Why can I not schedule a post for a time in the past?
Why can I not schedule a post for a time in the past?
Why do my analytics show nothing?
Why do my analytics show nothing?
Channels
A channel says "Needs reconnect". Why?
A channel says "Needs reconnect". Why?
Does the redirect URI change with the language?
Does the redirect URI change with the language?
{your site}/publishing/{network}/callback, so the same address works for every language. Admin → Publishing → Platforms shows the exact value to copy.Only I can connect Facebook, Instagram or Threads. Why?
Only I can connect Facebook, Instagram or Threads. Why?
The first comment option is missing for one channel.
The first comment option is missing for one channel.
Why do Telegram posts show no views?
Why do Telegram posts show no views?
What happens to posts when I disconnect a channel?
What happens to posts when I disconnect a channel?
Media and files
Where are uploaded files stored?
Where are uploaded files stored?
public/media on your server. Logos, blog covers and profile photos are in public/uploads. Back both up. See File storage.Can I store media on Amazon S3?
Can I store media on Amazon S3?
AWS_* keys in .env feed an s3 disk, but no MagicPost feature writes to it. Default Storage lists only Local server (this machine) unless a storage plugin is installed. See File storage.What is the largest file I can upload?
What is the largest file I can upload?
Why does my video have no preview?
Why does my video have no preview?
Is the watermark added to videos?
Is the watermark added to videos?
Accounts, email and security
My new password is rejected.
My new password is rejected.
APP_ENV=production, a password must have at least 12 characters, upper and lower case letters, a number and a symbol, and must not appear in a known data breach.Emails are not arriving.
Emails are not arriving.
MAIL_MAILER=log and no host saved under Admin → Backend Settings → SMTP Settings, emails are only written to the log. System health shows this on the Email line. See Email and SMTP.Does reCAPTCHA protect my forms?
Does reCAPTCHA protect my forms?
Is the API rate limited?
Is the API rate limited?
Which time zone do posts use?
Which time zone do posts use?
Billing
A customer paid but has no plan.
A customer paid but has no plan.
A bank transfer order is stuck on Pending.
A bank transfer order is stuck on Pending.

