Skip to main content
A subscription record links a user to a Monthly, Yearly or Lifetime plan. MagicPost reads a user’s limits and features from their subscription, so this list is the source of truth for who has what. You manage it under Finance → Subscriptions.
Prepaid plans never create a subscription. They only add credits. See Prepaid plans.

​
The subscriptions list

The page title is Subscriptions and shows the total number of subscribers. You can search, sort, show or hide columns, and filter by Status with the options Active, Deactive, Cancelled, Pending and Ended. The list shows a cancelled subscription as Deactive and an ended one as Pending. Open the subscription to see its exact status.
A subscription gives access only while its status is Active and its renewal date is in the future. When a gateway stops renewing, access simply ends on that date.

​
Assign a subscription

Use this to give a plan to a user without a checkout, for example for a manual sale or a goodwill upgrade. The user ends up in the same state as a paying subscriber: the order, the plan’s credits, the plan’s access and the subscriber group are all set.
1

Open the form

Click Assign Subscription above the list.
2

Choose the user

Pick someone in User. Admin accounts are not listed and cannot be assigned a subscription.
3

Choose the plan

Pick a plan in Plan. Only Active and Hidden plans are listed, and hidden ones are marked Hidden. Once you choose a plan, a Plan Summary shows its type, price and credits.
4

Assign

Click Assign Subscription. A message naming the user confirms it, and you return to the list.
Monthly, Yearly and Lifetime plans create a subscriber record. Prepaid plans only grant credits.
An assignment records a completed order at the plan’s full price with the gateway Manual. It counts as revenue on the Finance dashboard, receives an invoice number, and can earn a referrer a commission if the user was referred. To grant access without recording a sale, assign a plan priced at 0.
Assigning a Monthly, Yearly or Lifetime plan ends the user’s previous active subscription. The old record is marked cancelled in MagicPost, but a recurring charge at a payment gateway is not stopped. Ask the user to cancel it, or cancel it in the gateway dashboard.
No gateway renews a manual assignment. A Monthly plan lasts one month and a Yearly plan one year, then the user returns to the free tier. A Lifetime plan lasts 50 years. Assign a Lifetime plan for access that should not lapse.

​
View a subscription

Open the row actions and choose View. The page shows two cards. Subscription Details Customer

​
Delete a subscription

Open the row actions, choose Delete and confirm. Only the subscription record is removed. Because limits and features are read from this record, the user loses the plan’s access immediately and falls back to the free tier. Deleting does not cancel a recurring charge at the gateway.

​
How cancellation works

Customers cancel from their Billing page. See Billing and subscription. When they do:
  1. For Monthly and Yearly plans, MagicPost asks the gateway to stop the recurring schedule. If the gateway cannot be reached or does not support remote cancellation, this step is skipped.
  2. The subscription is marked Cancelled and its access period ends immediately.
  3. The user returns to the base user group and loses the plan.
Steps 2 and 3 always happen, so a customer is never stuck on a plan because a gateway was unreachable. Lifetime plans never contact the gateway. For most gateways, a cancellation reported by the gateway through its webhook marks the record Cancelled as well. See Payment gateways.